Shipping and Returns

SHIPPING

Order Dispatch

We post Monday to Friday and dispatch orders the next business day, except for new releases and sales that might take us a little bit longer.

Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.

Shipping Time

Ships from California: Fast, reliable U.S. delivery.
Processing Time: 1–2 business days.
Delivery Times:
West Coast: 1–2 days
Mountain States: 2–3 days
Midwest: 3–4 days
East Coast & Southeast: 4–5 days

Delivery times are estimates and may vary slightly due to carrier delays or weather.

Shipping Fee

Shipping within USA

Orders less than $100 USD : Standard shipping for $4.90 USD.
For order above $100 USD : Free Standard Shipping

Shipment Delays

Please note that couriers might experience shipping delays for reasons that is beyond our knowledge as a seller.

If a delivery is rejected due to customer error and returned to us, we can arrange a redelivery. However please note that an additional shipping fee will apply, which must be covered by the customer.

In the rare circumstance that a parcel is missing, Pliē can assist to contact the courier to locate it. Investigation times vary by service and the resolution will depend on the report findings. Pliē can not be held responsible for deliveries once they have left our warehouse.

Order Changes & Cancellations

Once an order is placed, it begins processing right away, so we’re unable to make changes or cancellations.

If you’d like to purchase additional items, please place a new order.
Shipping addresses cannot be updated after checkout. Your order will be sent to the address provided at the time of purchase.

Import Fees & Duties

All online prices DO NOT cover overseas duties (including import GST/VAT), clearance or handling charges, and other potential customs or import fees.
Customs and import fees are the responsibility of the recipient and are NOT included in the delivery cost.
Prior to purchasing, it's advisable to check with your country's customs service.
We regret to inform you that no reimbursement will be offered for international duties and handling charges.
Please note that Pliē Shapewear does not provide assistance in this process.

RETURNS

Return Policy

We want you to feel completely confident in your Plie. That’s why we offer our 30-Day Fit Guarantee to help you find your perfect match.

30-Day Fit Guarantee – Free Exchange

If your item doesn’t fit quite right, you have 30 days from delivery to request a free exchange for a different size. No extra shipping costs, no stress — just support to help you find your perfect fit.

Store Credit for Change of Mind

If you’re unhappy with your purchase for any other reason, you can return your items for Store Credit, as we do not offer refunds for change of mind or incorrect sizing. To make it even better, we’ll add $15 AUD bonus credit to your store credit balance so you can pick something new and feel amazing.

Faulty or Incorrect Items

If we’ve made a mistake with your order or your item is faulty, we’ll fix it immediately at no extra cost.

Start a Return

1. Visit our Return Portal to select the item(s) you'd like to return and provide a reason for each return.
[Note: Please select all items you want to return. Additional items not specified will not be processed for a refund]

2. Once you click “Submit Return,” you will receive a prepaid return label.

3. Prepare your item(s):
Ensure the item(s) are unworn, unwashed, and have all tags still attached.
Place the item(s) in their original packaging.

4. Attach your prepaid shipping label:
Download and print the return label.
Tape it securely to the parcel, ensuring the barcode remains visible.

5. Send your return:
Drop off your parcel at nearest Post Office.

6. Confirmation:
Watch for an email confirmation once your return has been received and your refund or store credit is processed.

Free Gift

We are unable to process exchanges for Pliē FREE gift

If a return for refund is processed against your order, resulting in the order value falling under the minimum purchase amount to qualify for the gift, you will be required to return the free gift alongside your return items for us to process your refund. Please return items unworn, unwashed, and in their original condition with all tags and packaging intact within 30 days.