SHIPPING
Order Dispatch
Order Dispatch
We dispatch orders within 48 hours of your order date. During sale periods and new releases, processing may take a little longer than usual β we appreciate your patience while we work through the extra love.
Orders containing a pre-order item will be held and dispatched together once the pre-order item is in stock. If you'd like your other items sooner, simply place them in a separate order.
Shipping Time
Shipping Time
Ships from California: Fast, reliable U.S. delivery.
Processing Time: 1β2 business days.
Delivery Times:
West Coast: 1β2 days
Mountain States: 2β3 days
Midwest: 3β4 days
East Coast & Southeast: 4β5 days
Shipping during our sale period may take longer than usual due to high amount of order that might result in the delayed processing times.
Shipping Fee
Shipping Fee
Shipping within USA
Orders less than $100 USD : Standard shipping for $4.90 USD.
For order above $100 USD : Free Standard Shipping
Shipment Delays
Shipment Delays
Please note that couriers might experience shipping delays for reasons that is beyond our knowledge as a seller.
If a delivery is rejected due to customer error and returned to us, we can arrange a redelivery. However please note that an additional shipping fee will apply, which must be covered by the customer.
In the rare circumstance that aΒ parcel is missing,Β PliΔ can assistΒ to contact the courier to locate it.Β Investigation times varyΒ by service and the resolution will depend on the report findings. PliΔ can not be held responsible for deliveries once they have left our warehouse.
RETURNS
Return Policy
Return Policy
Items purchased during our Sale period are eligible only for store credit (valid for 3 years) or product exchange if in stock.
You have 30 days from your order dispatch date to initiate a return. Simply return the unworn, unwashed products (try-on is okay) in its original condition including packaging, within 30-days with all tags intact. Products that do not meet these criteria will not be considered for return.
Start a Return
Start a Return
1. Visit our Return Portal to select the item(s) you'd like to return and provide a reason for each return.
[Note: Please select all items you want to return. Additional items not specified will not be processed]
2. Once you click βSubmit Return,β you will receive a prepaid return label.
3. Prepare your item(s):
Ensure the item(s) are unworn, unwashed, and have all tags still attached.
Place the item(s) in their original packaging.
4. Attach your prepaid shipping label:
Download and print the return label.
Tape it securely to the parcel, ensuring the barcode remains visible.
5. Send your return:
Drop off your parcel at nearest Post Office.
6. Confirmation:
Watch for an email confirmation once your return has been received and your store credit is processed.
Exchange Policy
Exchange Policy
If you need to exchange an item, please be aware that exchanges depend on online availability. If the item you're exchanging is not in stock when we process your request, you'll be given a store credit, based on whether the original item was purchased at full price or on sale.
The value of an item is based on the amount you paid as shown on your invoice. If you're exchanging for a different item, the value of the new item will be based on its current online price at the time of the exchange. We cannot honor discounts from previous sales or promotions.
30-Day Fit Guarantee
30-Day Fit Guarantee
Need a different style, size, or color? Weβve got you!
Our 30-day fit guarantee means first exchange fee is 100% on usΒ (Australia and US orders). Please note that items must be returned within 30 days from your order dispatch date. They should be unworn, unwashed (try-on is okay), and in their original condition, including the packaging.
Start a return in our return portal.
Free Gift
Free Gift
- We are unable to process exchanges for PliΔ FREE gift
- If a return for refund is processed against your order, resulting in the order value falling under the minimum purchase amount to qualify for the gift, you will be required to return the free gift alongside your return items for us to process your refund. Please return items unworn, unwashed, and in their original condition with all tags and packaging intact within 30 days.